FAQs

  • PCP (Personal Contract Purchase) mis-selling occurs when consumers are not fully informed about the terms and conditions of their car finance agreements, particularly regarding undisclosed commissions paid to car dealers or brokers. This lack of transparency often results in higher interest rates and significant financial detriment. Additionally, PCP mis-selling can involve irresponsible lending practices, where lenders fail to properly assess the borrower's ability to repay the loan, leading to financial distress.

  • You may have been mis-sold if you were not informed about commissions paid to dealers or brokers, or if the terms of your agreement were not clearly explained to you. Signs of mis-selling include unexpected high-interest rates or hidden fees.

  • Contact a specialist law firm like Connectd Legal. We will conduct a detailed consultation to understand your situation, perform an in-depth analysis of your finance agreement, and advise you on the best course of action.

  • Compensation can vary but typically includes reimbursement for the undisclosed commission, adjustment of the finance agreement to a fairer rate, and potentially additional damages for financial losses incurred due to the mis-selling.

  • The duration of the claims process can vary depending on the complexity of your case and the responsiveness of the involved parties. Generally, it can take several months from initial consultation to final resolution.

  • Essential documents include your PCP finance agreement, any correspondence with the dealer or broker, and evidence of payments made. However, Connectd Legal can obtain all the necessary information on your behalf. All you need to provide is the name of your lender.

  • Making a PCP mis-selling claim should not directly affect your credit rating. However, if adjustments to your finance agreement are made as a result of the claim, it's important to check your credit report to ensure everything is accurately reflected.

  • Many PCP claims are settled out of court through negotiations. However, if a satisfactory settlement cannot be reached, it may be necessary to take the case to court. Our legal team will represent you throughout the process to achieve the best possible outcome.

  • At Connectd Legal, we offer a no-win, no-fee arrangement for PCP mis-selling claims. This means you only pay if your claim is successful, allowing you to pursue justice without financial risk.

  • Our team of seasoned legal experts specialises in uncovering hidden commissions and fighting for the rights of affected consumers. We provide personalised attention and strategic handling of each case, ensuring clear communication and a seamless, stress-free experience from initial consultation to final resolution.